Why are my photos and videos blurry?

Your photos may be appearing blurry if they haven't finished downloading from the cloud yet. Try selecting one of these photos again - if it remains unclear for more than a few seconds, shut down the app and reopen it. This should solve the issue.

This could also mean that these photos and videos have not yet finished backing up - this can happen if you are not connected to WiFi. Please try connecting to WiFi and making sure your media is fully backed up, then contact us for help if you need further assistance. 

Rest assured, all of your photos and videos are stored in all of their original glory - both in size and full-resolution!

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